Ways to Develop Communication Skill | Credit Management

Communication is an important concept that affects our relationships both in our daily and business life. In this article, by trying to answer the question of how you can carry out your communication activities more effectively, efficiently and successfully, Ways to Develop Communication Skill we will tell.

4 Major Barriers to Effective Communication

1 — Disregarding the Contacted Recipient:

As it is known, there are two main parties in the communication activity. One of them is the person sending the message (source), and the other is the person receiving the message (recipient). The receiver is the party that significantly affects the effectiveness of the communication. In communication activity, it is important that the receiver can receive this message as much as the source delivers the message. If the receiver does not receive the message correctly, we cannot say “communication activity has taken place”.

Therefore, it is not what you say or how you say it that matters when giving a message. What matters is who you talk to and how you can reach that person.

Having information about the expectations, level of knowledge, what can motivate that person, value judgments and reactions of the person to whom you will send the message will guide you and make it easier to receive the message. Importance of Communication in Management Since it is accepted unequivocally, relations should be established accordingly.

Ways to Develop Communication Skill

2 — Disregarding Feedback in Communication:

We mentioned earlier that communication is a two-way exchange of information. In order for the communication activity to be effective, the source of the news must learn the impressions of the receiver about the message and check whether the message is perceived correctly. After you convey the information to your subordinates, you should definitely check whether your message has been received correctly by listening or observing them. The question “Is it understood” after transmitting the message is usually answered with “yes”, it is very difficult to answer “no” to such a question. Therefore, instead of asking this type of question to your subordinates for feedback, engage in a dialogue with them. «What do you think about this new app? “What are your impressions of me on this subject? or “Do you have any other suggestions on this subject? questions such as whether your message was received correctly or not. successful communication will be able to provide more accurate information on

Your attitude also plays an important role in getting feedback. When you blame a subordinate who made a mistake, he or she will naturally become defensive and the communication will turn into an argument. Criticism is undoubtedly a form of communication. But it is an issue that needs to be handled sensitively. When you say to your subordinate, “What you are doing is completely wrong, this is what you should do” and repeats this frequently, your subordinate will be unable to work without consulting you, and his constant asking questions will increase your workload. For this reason, your intervention by approaching the matter more gently and saying, “Your method does not seem the most perfect to me, can you follow a different path in this regard” will be much more constructive and will increase your subordinate’s willingness to work.

3 — Poor Expression in Communication

Communication is an art that requires attention and experience.

We can list a few reasons that make managers ineffective in communication activities as follows:
Managers often go into the subject unprepared, instead of analyzing their thoughts, taking small notes, and organizing them before they start speaking, and leave the burden of understanding their mixed messages entirely to the buyer.

Language is a powerful tool if used correctly.

Weakness of expression negatively affects communication. Incomprehensible words, ambiguous sentences, unnecessary repetitions, generalizations, grammatical errors are the factors that make the speech lose its vitality.

Incorrect selection of the communication channel is another mistake.

Instead of a face-to-face meeting, sending a note to the subordinate and sending an e-mail in a communication that can be more effective over the phone can be given as examples. Before transmitting any message, be sure to ask yourself the question “Which communication channel is the most appropriate?” according to the characteristics of the message.

4 — Not Paying Attention to the Recipient’s Feelings and Thoughts in Communication

People are generally against innovations. They have a harder time perceiving the news that will change their jobs, which they have been continuing with the habit of years, and they hardly adapt to the change. The manager should also take into account this feature of his subordinates, news such as a change of department or the execution of the work with a brand new method should be conveyed to the subordinates with more care and attention. In this type of news, the buyer sees the change not as an innovation that makes his job easier, but as a phenomenon that destroys the method he is used to and shakes his position. Put yourself in your subordinate’s shoes when giving this type of news, try to feel his reactions and thoughts, discuss the innovation with him and convince him that he is the person who will benefit most from this change.

Leave a Comment